Concierge · Orders
Made for you, inspected in Tampa, and covered for life.
We don't hold inventory. That's how we keep pricing honest, and it's why the timeline below looks different from a retailer shipping from a shelf. Here's exactly what happens between checkout and the box in your hands — and how we protect your piece after it arrives.
1 · Made to order
Nothing on this site sits in a warehouse. When you order, your piece is crafted by our partner atelier with its IGI-graded stone, then inspected and packaged by our team in Tampa. Most orders ship within 2–3 weeks. Complex custom work and full bridal sets can take a little longer, and we tell you the date before we start.
2 · Insured, signature delivery
Shipping within the United States is free and fully insured to the purchase value, sent overnight with signature required. You'll get a tracking number the day it ships from Tampa, Florida. We can't leave a diamond on a doorstep, so plan to be there or route it to a hold location.
3 · Lifetime warranty
Every piece includes the free Modern Origin Lifetime Warranty. If a prong, setting, clasp, post or solder joint fails because of a manufacturing defect, we repair or replace it at no charge, with insured shipping both ways.
The fine print, in plain language
- Production timeline
- 2–3 weeks for the large majority of orders, measured from the day your size and specifications are confirmed — not the day you place the order. If you're working toward a date, tell us and we'll confirm feasibility in writing before charging anything.
- Shipping cost
- Free insured overnight shipping on every domestic order, with no minimum. Expedited production, where possible, is quoted case by case.
- International orders
- We ship to select countries with insured, tracked service. Duties and import taxes are the responsibility of the recipient and are not included in the price shown at checkout. Message us before ordering and we'll confirm the route.
- Lifetime warranty
- Covers manufacturing defects in materials and workmanship for the lifetime of the piece, for the original purchaser, including a diamond lost because of a defective setting. It does not cover normal wear and tear, accidental damage, loss or theft, or repairs and resizing done by anyone else.
- Resizing
- Resizing is available for a fee on eligible styles. Full eternity bands and some intricate pavé designs can't be resized, and we'll tell you that before you choose one.
- Made-to-order sales are final
- Because each piece is produced for a specific customer, we do not accept returns or exchanges for preference. We share stone videos, CAD renderings, and sizing guidance before production begins so you can order with confidence.
- Damaged in transit
- Photograph the parcel before opening it if the packaging looks compromised, then contact us the same day. Every shipment is insured for its full value and we handle the claim ourselves.
Concierge
More ways we help
Book a Consultation
A private video appointment with a gemologist, on your schedule.
Ring Size Guide
Measure at home, read the conversion chart, and size with confidence.
Ring Maintenance
Cleaning, wear habits, and the inspection schedule that protects a setting.
Financing
Pay over time with Affirm, Klarna or Afterpay at checkout.
Warranty
What the free Modern Origin Lifetime Warranty covers — and what it does not.